From helpdesk to security posture, TenantIQ consolidates the tools your team juggles daily into one coherent platform.
Security Assessment
Five-phase tenant audit covering users, devices, policies, apps, and Exchange with real-time scoring and actionable findings.
ITSM Suite
Tickets, changes, problems, assets, knowledge base, and SLA tracking. Six modules covering end-to-end service management.
Azure Cost Analysis
Real-time spend tracking with visual dashboards, billing period trends, forecast vs. actual comparisons, and Azure Advisor optimization recommendations.
User Provisioning
One-click onboard and offboard with Entra ID and Exchange Online. Automated group assignments and mailbox setup.
Security Playbooks
Automated incident response with account lockout, session revocation, and cleanup workflows triggered on detection.
AI Triage
AI-powered ticket categorization, smart knowledge base suggestions, and automatic summarization to speed resolution.
Azure Advisor Recommendations
Surface cost optimization, security hardening, performance tuning, and reliability recommendations with estimated savings across your Azure subscriptions.
Ticket Analytics
Trend analysis, resolution time metrics, category breakdowns, and SLA compliance reporting to drive continuous service improvement.
Email Notifications
Automated alerts for ticket updates, SLA breach warnings, and security events delivered to the right people at the right time.
Network Connectivity Check
Test connectivity to Microsoft 365 service endpoints from client networks to diagnose access issues and verify firewall configurations.
Graph Sync
Real-time synchronization of users, devices, and groups from Entra ID via Microsoft Graph — keeping your tenant data current and accurate.
User Context Menu
Right-click on any user row for instant actions — copy email, open Entra portal, issue a Temporary Access Pass, change role, offboard, or run a security playbook.
Exchange Online Management
Full mailbox lifecycle management — distribution lists, permissions, aliases, mail flow rules, and protection policies with CSV export and real-time operation tracking.
AI Investigation Agent
Multi-tool AI agent that autonomously investigates tickets — queries Graph API, analyzes sign-in logs, checks device compliance, and delivers root-cause analysis with recommended actions.
Baseline Compliance
Scan your tenant against 84 security baseline checks from EIDSCA, ORCA, CISA, and CIS frameworks. Automatic drift detection creates tickets when settings change from compliant to non-compliant.
AskIQ AI Copilot
Conversational AI for technicians. Ask anything about your tenant — tickets, users, group memberships, sign-in logs, security alerts, licenses. 12 real-time tools query Microsoft Graph and your entire help desk. Learns from every conversation.
Digital Experience Score
Every user gets a 0-100 score measuring their IT experience. Ticket frequency, SLA breaches, device compliance, sign-in failures — all computed automatically. See who's struggling before they call.
Tenant Onboarding Wizard
New MSP client? Five-step guided setup — Entra ID connection, shared mailbox, SLA policies, user import, and ticket categories. What took hours now takes minutes.
Predictive Ticket Prevention
AI monitors your tenant hourly for password expiry, device compliance drift, sign-in anomalies, and license exhaustion — creating tickets before users even know there's a problem.
Client Health Portal
Give your MSP clients a white-labeled dashboard showing their IT health: experience score, security posture, SLA compliance, and an AI-generated monthly summary. A product you can sell.
Tech Performance & Gamification
Score your technicians on resolution time, first-contact resolution, AskIQ usage, and escalation rate. Leaderboards and badges like "Speed Demon" and "AI Native" drive healthy competition.
Revenue Intelligence
See which clients are profitable and which aren't. Tickets-per-user profitability scoring, license optimization recommendations, and AI-generated upsell opportunities across your client base.
AI Proposal Generator
Run a security assessment on a prospect, then one click generates a custom proposal: gap analysis, phased remediation plan, recommended tier, and monthly pricing. Claude writes the narrative.
AI War Room
Auto-detects major incidents when ticket spikes hit. AI correlates related tickets, builds a real-time timeline, drafts stakeholder comms, and creates a Problem record — all within minutes of the first report.
One-Click Remediation
When a compliance check fails, AI generates the exact fix — Graph API call or PowerShell command — with a preview of what changes. Review and execute in one click.
Zero Trust Assessment
Automated Zero Trust maturity scoring across 7 pillars — Identity, Devices, Data, Network, Infrastructure, Security Ops, and AI. No questionnaire. Evaluated from live tenant data via Graph API.
AskIQ Teams Bot
Query tickets, look up users, reset passwords, issue TAPs, and manage M365 — all from Microsoft Teams. Same 25 AI tools, delivered where techs already work. Confirmation cards for safe action execution.
AskIQ Action Tools
AskIQ doesn't just answer questions — it acts. Reset passwords, issue TAPs, create tickets, manage groups, assign licenses, and revoke sessions. Every action gated by an approve/reject confirmation card.